Terms of service

Terms of Service

Last updated: 21 August 2026

Welcome to Solenna Co.

These Terms of Service ("Terms") govern your use of our website and any purchases made from Solenna Co.

Throughout these Terms, the terms "we", "us" and "our" refer to Solenna Co. By visiting our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms.

Solenna Co. currently sells and delivers products within the United Kingdom only.

Nothing in these Terms affects your statutory rights under UK consumer law.

1. Our Online Store

Our website and online store are operated using the Shopify ecommerce platform.

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding contract; or

  • If you are under 18, you have the permission of a parent or legal guardian to make the purchase.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, specifications and other information displayed on our website are accurate.

Because products are displayed digitally, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.

Many jewellery items are delicate by nature and should be handled, worn and stored with appropriate care.

We reserve the right to:

  • Add or remove products;

  • Change product ranges;

  • Limit quantities available for purchase; and

  • Discontinue products at any time.

These rights do not affect orders that have already been accepted by us.

3. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The price applicable to your order will be the price displayed when you place your order, subject to correction of obvious pricing errors.

Any applicable delivery charges will be shown before you complete checkout.

We reserve the right to change our prices at any time, but price changes will not affect orders that have already been accepted.

4. Orders

Submitting an order does not automatically mean that we have accepted it.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • Incorrect pricing or product information has been displayed;

  • We reasonably suspect fraudulent or unauthorised activity;

  • Delivery information provided is incomplete or invalid; or

  • An order breaches these Terms.

If we cancel an order after payment has been taken, any amount paid for the cancelled products will be refunded.

5. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by Shopify Payments or other third-party payment providers made available through our website.

By providing payment information, you confirm that you are authorised to use the payment method provided.

We do not guarantee the availability of any particular payment method.

6. UK-Only Sales

Solenna Co. currently accepts orders for delivery within the United Kingdom only.

We do not currently offer international delivery through our online store.

Orders placed using delivery addresses outside the areas we currently serve may be cancelled and refunded.

7. Delivery

Delivery options, estimated delivery times and applicable delivery charges will be displayed during checkout where available.

Any delivery dates or timeframes provided are estimates unless expressly stated otherwise.

We will make reasonable efforts to deliver orders within the estimated timeframe.

Where UK consumer law requires delivery within a particular period, your statutory rights will apply.

Please ensure that the delivery address supplied when placing your order is complete and accurate.

If you believe your parcel has been lost, damaged or incorrectly delivered, please contact us at Solennaco@outlook.com.

8. Cancellations and Returns

Our separate Return Policy forms part of these Terms.

Nothing in our Return Policy or these Terms limits your rights under UK consumer law.

For most products purchased online, UK consumers have a statutory right to cancel their purchase within 14 days of receiving the goods, without needing to provide a reason.

After notifying us of a cancellation, products should be returned in accordance with the return instructions provided.

Customers may be responsible for the direct cost of returning unwanted goods where permitted by law and where this has been communicated before purchase.

Products should be returned in their original condition where reasonably possible. Customers may be responsible for any reduction in value caused by handling the goods beyond what would reasonably be necessary to inspect their nature, characteristics and functioning.

To request a return or cancellation, contact:

Solennaco@outlook.com

Please include your order details when contacting us.

9. Earrings and Hygiene-Sensitive Products

For health and hygiene reasons, certain products such as earrings may be supplied in sealed packaging.

Where an item is genuinely sealed for health or hygiene protection, the statutory right to cancel may no longer apply once that seal has been broken after delivery, where permitted by UK law.

This does not affect your rights if an item is:

  • Faulty;

  • Damaged;

  • Not as described; or

  • Otherwise not compliant with your statutory consumer rights.

10. Sale and Clearance Products

Sale and clearance items may be subject to specific promotional conditions.

However, purchasing an item at a reduced price does not remove any statutory rights you have under UK consumer law.

Where a statutory cancellation right or right relating to faulty goods applies, those rights will continue to apply regardless of whether the product was purchased at full price, in a sale, or during a promotion.

11. Damaged, Faulty or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, or develops a fault, please contact us at:

Solennaco@outlook.com

Please provide:

  • Your order number;

  • A description of the problem; and

  • Clear photographs showing the issue where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with your rights under UK consumer law.

12. Solenna Co. 30-Day Jewellery Warranty

In addition to your statutory rights, Solenna Co. provides a 30-day warranty from the date of delivery on jewellery purchased from us.

This additional warranty covers manufacturing defects including, where applicable:

  • Faulty clasps;

  • Broken chains caused by a manufacturing defect; and

  • Defects in workmanship arising during normal wear.

If you believe an item has a manufacturing defect, contact Solennaco@outlook.com within 30 days of delivery and provide your order number and clear photographs of the issue.

Where a warranty claim is approved, we may provide an appropriate repair, replacement or refund depending on the circumstances.

13. Warranty Exclusions

Our additional 30-day warranty does not cover damage resulting from:

  • Normal wear and tear;

  • Tarnishing, fading or plating wear occurring through normal use;

  • Water exposure;

  • Chemicals;

  • Perfumes;

  • Cosmetics;

  • Improper jewellery care;

  • Accidental damage;

  • Misuse;

  • Impact;

  • Pulling or excessive force;

  • Lost or stolen products; or

  • Modifications or repairs carried out by third parties.

Jewellery is naturally delicate and should be handled, stored and cared for appropriately.

These exclusions apply to our additional commercial warranty only and do not limit any rights you may have under UK consumer law.

14. Statutory Rights

Our Return Policy, warranty and these Terms are provided in addition to your statutory consumer rights.

Nothing contained within our policies is intended to exclude, restrict or replace rights that cannot legally be excluded under UK law.

Depending on the circumstances, consumers may have rights to a refund, repair, replacement, price reduction or other remedy where goods are faulty, not as described, or otherwise fail to meet applicable legal requirements.

Our voluntary 30-day warranty does not mean that your legal rights automatically end after 30 days.

15. Jewellery Care

To help maintain your jewellery, we recommend:

  • Keeping jewellery away from excessive moisture where appropriate;

  • Avoiding direct contact with perfumes, cosmetics and chemicals;

  • Removing jewellery where appropriate before bathing, swimming or exercising;

  • Avoiding excessive pulling, bending or impact; and

  • Storing jewellery carefully when it is not being worn.

Normal wear, plating changes and gradual changes in appearance may occur depending on the material, frequency of use and how an item is cared for.

16. Promotions and Discount Codes

From time to time, Solenna Co. may offer promotional codes, discounts, competitions, giveaways or special offers.

Unless otherwise stated:

  • Promotional codes cannot be exchanged for cash;

  • Only one promotional code may be used per order;

  • Promotions may have expiry dates;

  • Promotions may apply only to selected products; and

  • Promotional codes may be withdrawn where they have been issued or used fraudulently or as a result of an obvious technical error.

Any additional conditions applying to a specific promotion will be displayed alongside that promotion.

17. Website Information

We make reasonable efforts to ensure information on our website is accurate and current.

Occasionally, information may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions;

  • Pricing;

  • Promotions;

  • Delivery charges;

  • Availability; or

  • Other product information.

Where an obvious error affects an order, we will contact you and, where appropriate, give you the opportunity to proceed using the correct information or cancel the affected order for a refund.

18. Intellectual Property

Unless otherwise stated, the content of the Solenna Co. website, including our branding, logos, graphics, photographs, product imagery, designs, written content and other materials, belongs to Solenna Co. or is used by us with appropriate permission.

You may not reproduce, copy, distribute, commercially exploit or use our content without permission except where permitted by law.

19. Prohibited Uses

You must not use our website:

  • For unlawful purposes;

  • To commit or encourage fraud;

  • To infringe intellectual property rights;

  • To transmit malicious software or harmful code;

  • To interfere with the security or operation of our website;

  • To collect personal information about others unlawfully;

  • To impersonate another person;

  • To submit false or misleading information; or

  • To attempt to gain unauthorised access to our systems or accounts.

We may restrict access to our website where we reasonably believe these Terms have been seriously breached.

20. Third-Party Services

Our website may use services provided by third parties, including Shopify and payment, delivery, analytics or other service providers.

Certain links on our website may lead to third-party websites.

We are not responsible for the content or operation of independent third-party websites that are outside our control.

Use of third-party services may also be subject to the relevant provider's own terms and privacy policies.

21. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable UK data protection law.

Payment information may also be processed by Shopify and/or the payment provider selected during checkout.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude or restrict liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Faulty goods where liability cannot legally be excluded;

  • Goods that are not as described;

  • Breach of your statutory consumer rights; or

  • Any other liability that cannot legally be excluded or restricted.

Subject to your statutory rights, Solenna Co. will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.

23. Events Outside Our Reasonable Control

We will not be responsible for a delay or failure to perform an obligation where this results from circumstances genuinely outside our reasonable control.

Where such an event materially affects an order, we will take reasonable steps to minimise the effect and communicate with affected customers where appropriate.

Your statutory rights remain unaffected.

24. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our business;

  • Changes to our website or services;

  • Changes to applicable laws or regulations; or

  • Changes to the products or services we provide.

The Terms applicable to an order will generally be those in force when that order is placed.

The latest version will be made available on our website.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Governing Law

These Terms and any contract between you and Solenna Co. are governed by the applicable laws of the United Kingdom.

If you are a consumer, you retain any mandatory legal protections and rights available to you in the part of the United Kingdom in which you live.

Nothing in these Terms is intended to prevent a consumer from exercising any right to bring proceedings in a court available to them under applicable law.

27. Contact Us

If you have any questions regarding these Terms, an order, a return, or your Solenna Co. warranty, please contact us at:

Solenna Co.

Email: Solennaco@outlook.com